AI receptionist for plumbers
Turn missed plumbing calls into booked jobs.
Starkby answers when your team can't, qualifies the job, handles emergency routing, and books confirmed appointments — behind your existing number, not a new one your customers have to learn.
After-hours & emergency triage
You decide what counts as an emergency for your business. A typical setup escalates active water damage and safety issues immediately, and books everything else for the next available slot.
Treated as urgent
- ●Active leak or burst pipe
- ●Sewage backup
- ●No water to the whole house
- ●Gas smell near a water heater
Booked normally
- ●Slow or clogged drain
- ●Running toilet
- ●Water heater making noise
- ●Fixture install or replacement quote
What it asks before booking
- What's happening, and where in the home or building?
- Is water actively leaking right now?
- How long has this been going on?
- Address or ZIP code
- Homeowner or renter?
- Best number and time to reach you
Service area
Starkby checks the caller's ZIP or city against the areas you service. Outside your area, it says so plainly instead of booking a job you can't take.
Booking
Estimate and service-call appointment types can carry different durations and notice windows, so a same-day emergency doesn't get booked like a routine estimate.
Dispatch & handoff
Emergencies route to your on-call number immediately. If nobody answers, Starkby takes a message and sends an urgent alert instead of leaving the caller stuck.
Example call
Sample call
Diane W. · Water heater leaking into the garage
40-gallon tank actively leaking. Caller is the homeowner, wants a quote on repair or replacement this week. Not an active flood, no immediate safety issue.
Booked a same-week service call and sent a summary to the office.
FAQ
Can it tell a real emergency from someone who's just worried?
It asks the same questions your dispatcher would: is water actively flowing, is it affecting more than one area, has it been shut off. The escalation rules are yours to set, not a fixed script.
Does it quote prices over the phone?
Only if you want it to, and only within ranges you approve. Most plumbing businesses keep firm pricing to an in-person estimate and have Starkby book that visit instead.
What happens to calls you'd normally answer yourself?
Nothing changes. Starkby only picks up what you're already missing — a job on-site, a call after hours, two lines ringing at once. Your existing number and workflow stay exactly as they are.
Hear how it handles a call like this.
Call our AI receptionist live, it's the exact product you'd be getting.
Call (727) 353-6966