Missed-call & overflow answering
Every missed call is a job someone else picks up.
Your team can't answer a second line while they're on a job, in a truck, or already on a call. Starkby picks up exactly those calls — the ones you're currently just losing — and gets the caller to a real next step.
Why a missed call is worse than it looks
- Most callers who hit voicemail don't leave one — they just call your next competitor.
- A missed call never shows up on any report, so the lost job is invisible until it's already gone.
- Even a “we'll call you back later” loses the caller's momentum — they were ready to book right then.
How it works
Step 1
Starkby only picks up what you're missing
Set it to catch overflow — busy lines, no answer after a set number of rings, or every call outside your team's bandwidth.
Step 2
It qualifies the caller like your team would
Service needed, urgency, location — the same questions your best front-desk person asks, asked the same way every single time.
Step 3
You get a booked job or a clean lead — not a missed-call notification
Direct booking against real availability where possible; otherwise a structured summary your team can act on immediately.
What's included
- Overflow routing for busy lines or unanswered calls
- Real-time qualification, not a generic voicemail script
- Direct calendar booking when availability allows it
- Urgent-call escalation with live transfer
- Every call logged and searchable in one dashboard
- No new number for customers to learn
FAQ
How does Starkby know when to pick up?
You choose the trigger — a busy signal, no answer after a set number of rings, or specific hours. It only ever handles what you're not already answering yourself.
Is this just voicemail with extra steps?
No — it has a real conversation, asks qualifying questions, and can book an appointment on the spot. A voicemail box can do neither.
What if the caller wants to talk to a person right away?
Starkby can transfer live calls immediately for anything you mark as needing a human, rather than insisting on finishing the call itself.
See it handle a real call.
Call our AI receptionist live — it's the exact product you'd be getting.
Call (727) 353-6966