AI receptionist for HVAC companies

When the AC dies at 9pm, someone should still pick up.

HVAC calls range from a genuine no-cooling emergency to a routine maintenance question. Starkby is configured to tell them apart so your on-call tech isn't paged for a filter question, and a family with no AC in August isn't put off until Monday.

Comfort emergencies vs. routine calls

You set what counts as urgent for your business, typically full system failure in extreme temperatures or anything involving a safety concern like gas or carbon monoxide.

Treated as urgent

●No cooling or heating at all
●Elevated household risk (infants, elderly, medical equipment)
●Burning smell or unusual noise from the unit
●Suspected gas or carbon monoxide issue

Booked normally

●Annual maintenance or tune-up
●New install or replacement quote
●Thermostat or minor performance question
●Maintenance plan enrollment

What it asks before booking

Is this a repair, a new install, or maintenance?
What's the system doing, or not doing?
How long has it been out?
Property address or ZIP
System type, if known (central, ductless, etc.)
Best number and time to reach you

Service area

Starkby checks the caller's ZIP or city against your service area before booking, and says so plainly if they're outside it.

Booking

Repair calls, installs, and maintenance visits can carry different durations, technician requirements, and lead times, so a maintenance tune-up doesn't eat a same-day repair slot.

Dispatch & handoff

No-cooling and safety-related calls route to your on-call tech immediately. Install and maintenance requests are queued normally with a confirmed appointment.

Example call

Sample call

Marcus R. · No cooling, house at 84°F

Full system stopped cooling this afternoon. Household includes a newborn. Caller wants service tonight if at all possible.

Flagged as urgent and transferred live to the on-call technician.

FAQ

Does it know the difference between a repair and a new install inquiry?

Yes, it asks early and routes each differently, since installs usually need a different appointment type and sometimes a sales visit rather than a service call.

Can it enroll callers in a maintenance plan?

It can collect the details and hand off to your team to close, or book directly if you'd rather it complete simple enrollments during the call.

Hear how it handles a call like this.

Call our AI receptionist live, it's the exact product you'd be getting.

Call (727) 353-6966