After-hours answering
Never lose an after-hours call to voicemail.
Nights, weekends, holidays — when your office is closed, Starkby isn't. It answers, figures out whether it's urgent, and gets the caller to a real next step instead of a voicemail box they'll never leave a message in.
What a missed after-hours call actually costs you
- A caller with a real emergency doesn't wait for morning — they call the next business that picks up.
- A voicemail with no callback for 12+ hours reads as “this company doesn't care,” even when that's not true.
- Every after-hours miss is invisible to you until the customer's already booked with someone else.
How it works
Step 1
Calls route to Starkby after hours
Your existing number, unchanged. Only calls outside your team's hours — or ones nobody picks up — ever reach Starkby.
Step 2
It sorts real emergencies from what can wait
Using the escalation rules you set, not a generic script — a burst pipe or no-heat call gets routed now; a routine question gets booked for morning.
Step 3
You wake up to a clean list, not a voicemail box
Every after-hours call is summarized and, where appropriate, already booked — ready before your team's first coffee.
What's included
- Custom hours — nights, weekends, holidays, or all-day overflow
- Configurable emergency escalation with live transfer
- Same-day appointment booking against real availability
- Instant text or email summary the moment a call ends
- Safe fallback: if it can't confirm something, it says so — never guesses
- Works behind your existing business number
FAQ
Does this replace my daytime receptionist?
No — most businesses only route calls Starkby would otherwise miss: nights, weekends, or when the line's already busy. Your daytime coverage stays exactly as it is.
What if it's a real emergency at 2am?
You define what counts as urgent for your business. Starkby can transfer live to an on-call number immediately, not just take a message and hope someone checks it.
Do I need a new phone number for this?
No. Starkby sits behind the number you already have and already advertise — customers never know they've reached anywhere different.
See it handle a real call.
Call our AI receptionist live — it's the exact product you'd be getting.
Call (727) 353-6966